About Ulta Beauty
Ulta Beauty is a popular beauty retailer that offers a wide range of products and services. The store is known for being cleaner and more organized than others in the area, with a large selection of items. Customers often find helpful staff members available to answer questions, and many appreciate the friendly and non-pushy service from employees like Fernanda, Angelina, and FIORELLA, who assist with product choices such as cologne and perfumes. The Salon at Ulta Beauty provides various services, including haircuts, color, and makeup applications, performed by skilled stylists. Julia, the assistant manager, is praised for making clients feel comfortable and confident, showing kindness and patience when addressing concerns. Overall, the staff, including Courtenay, the Experience Manager, focus on delivering excellent customer service, making shopping and salon visits positive and memorable.
So I went to Ulta to get some makeup to do for my aunt’s graduation. The staff on the floor was really nice. The young lady at the register was just rude. I was having issues with my phone for some reason my phone froze so I was unable to pay, but the young lady just gave me such a nasty attitude for no reason while I explained to her that I was having issues with my phone. I eventually went to my car and grabbing my card and I was able to pay and leave . She just seems like she wanted me out of the store for whatever reason I would never visit Ulta again in Florida at least not that location.
This branch is much nicer compared to others in the Orlando area. This one seems cleaner. I am always impressed with the increased selection, and there are always a lot of helpful staff available for questions. The people who work here are very nice. Fernanda and Angelina were great and helped me select a nice cologne, but weren’t pushy or anything which is nice. This is so convenient to have in our shopping plaza!
Julia the assistant manager at Ulta salon is great. She made me feel comfortable and confident. I hope the sky is the limit for her. I was so upset about something that happened and also upset about bringing it to light. She listened and was patient with me while I voiced my concerns. I’d give her 10 stars if I could. Julia if you see this, thank you for your kindness and understanding.