Nicklaus Children's Dan Marino Outpatient Center

Feb 2024

The staff at this site is the worst that one as a parent can find in a medical service center, they have no human quality, they speak to you in a rude manner and when you demand respect they get angry and act offended themselves. I have a very complex situation with my son and the least I am asking, almost begging, is to be able to talk to the pediatrician but as the office staff says, the pediatrician is not going to contact me nor do they want to give me an appointment so that At least the doctor cleared up my doubts as a parent regarding my son's situation. It is frustrating as a parent to be left in limbo without explanation and the office manager told me that if...read full review

Feb 2024

Terrible!!!!! I had a highly disappointing experience with this clinic. On my second visit, I received a call just 15 minutes before my appointment notifying me that it had been canceled due to the doctor falling ill and all doctors being busy. This came after I had already traveled 45 minutes to reach the office. I was assured that they would contact me to reschedule, but after two weeks of no communication, I had to reach out to them myself. It took another 4 months to secure a new appointment.On the day of the appointment, I had to wait for an excessive 2 hours, while witnessing another patient expressing their frustration with the long wait as well.Today, during...read full review

Jan 2024

THIS REVIEW IS FOR THE OFFICE STAFF**The Pediatricians here are AMAZING Dr. Monte & Dr. Silverberg and the nurses are great with the kids. Knowledgeable and professional, easy to talk to.**THE OFFICE STAFF is HORRIBLE, the receptionist has a very bad attitude, and there is another lady (that overhears phone conversations, she knows who she is, I do not know her name) that also has attitude towards parents, not only me. When Dulce was there things were great and you would get a call back within minutes. With this staff, they put you on hold for a while, when you leave voicemails they don’t return your calls. I taught it was only my luck, but by talking to a couple of...read full review