About LA Fitness
LA Fitness is a gym offering various amenities at a great value, including state-of-the-art equipment, basketball, group fitness classes, a pool, saunas, Kids Klub, and personal training. Members appreciate the cleanliness of the gym and restrooms, although some have noted that the bathroom cleanliness can vary. The facility features a wide range of equipment, including many dumbbells, kettlebells, and weight machines, with some reviews mentioning that equipment updates could be improved, as many LA Fitness locations seem similar. The gym is very well maintained and well lit, with a locker room that is often spotless. It offers different workout areas such as a stretching zone, private training space, racquetball courts, dance room, cycling room, hot tub/pool, and sauna. Daily lockers and showers are available, along with a Kids Klub during working hours. Members have highlighted the excellent staff, motivating instructors like Lori B and Linda S, and the variety of classes such as full body and mat Pilates, yoga, and Zumba, which many find to be the highlight of their week. Overall, LA Fitness provides a versatile environment for members to achieve visible results, whether they are visiting for the first time or have been members for years.
I have been going here for over 2 years. The gym itself is relatively clean but the bathrooms are hit or miss. Huge variety of equipment here especially with the remodel- they turned the basketball court into a weight room and moved other equipment around.
The customer service however is truly mediocre. The front desk staff may as well not be getting paid because every single time I walk in they are playing on their phones. When I hand my phone over to scan the code they don’t bother even make eye contact and acknowledge the members. The staff is just a bunch of kids coming in to work to hang out and talk.
I’m writing this review specifically about two recent front desk interactions that were handled very unprofessionally.
I previously had an issue with my account after misplacing my wallet and not being able to locate the original card on file. Management was aware and had given me time to resolve it. The agreement was that once I brought a new card and my ID, we would update everything. I fully understood and respected that.
On an earlier visit, Liz at the front desk addressed the policy in a very dismissive and rude manner. I had no issue with the policy itself — it was the tone and attitude that were unnecessary.
More recently, I returned with...read full review
Pretty big, a lot of machines, great pool (a little cold), nica sauna, jacuzzi is the best! But it does cool down. Showers were cool. Nice locker room, good size shower, small bathroom though. Big parking lot. The maneger is nice i think his name has something to do with Angel ou Angelo?