Valrico Brandon Medical Group Inc

Dec 2023

Unfortunately since the buyout from MPG this place has gone downhill in the subsequent years. I've been seeing Dr Qazi (she's phenomenal and the only reason I've stayed) for about 10 years. I've seen reviews of others posting negative things about the front staff care and had never had that problem until today. I see exactly what they're talking about. The front staff provides extremely poor customer service. The woman on the phone had a complete attitude and she acted like I was bothering her. I made a curbside appointment and they canceled it **without notifying me**. U called and asked what was up. The answer I got was because "he's not feeling well and isn't seeing anyone today." That's literally what she said to me on the phone, with an attitude. I CHECKED WITHIN AN HOUR of making the appointment. I was ready to start heading up there. I was beside myself. I called back and made a virtual appointment for 3.5 hours later because that's the only choice we had. POOR CARE FROM FRONT STAFF, very disappointed. Once you're behind the reception area I've had good experiences.

Apr 2023

I've been a patient of Dr. Tessa Wigger for several years. There is no one else I would see. From the front office to the back. Everyone is great.Dr. Wigger is kind, understanding, and very detailed in her assessments. Her diagnostic skills are spot on. I rarely wait more than 5 minutes. Dr. Wigger has always been available to me and I am pleased we have a great relationship. Alexis is Dr. Wiggers's assistant. I absolutely adore her. I am always welcomed with warm smiles when I come in. She is very kind, asks the right questions, and makes me feel completely welcome. Alexis takes her time with me even though she has many more patients to take care of. She has a loving heart and great skills. Alexis will call me to make sure my meds are filled, and my labs are done and remind me of any upcoming appts. Great assistant!I really like my lab tech as well. Her name is Joanna. She gets me in and out and we chat a bit as well. I recommend this physician and her staff.5 stars from me. I am a happy client. Joann Downs

Oct 2022

finding a new Doc since I do not see a Doc when I go there anyway....If I am having a severe health issue I do not trust their opinion..it seems they know less than I do....way too many foul ups and disconcert.Really wish I had a better review. Good competent care & Physicians are far between and few..Update: Yes I really need to find a new facility. As I called and spoke with the woman I had told them I wanted no Communication with her. So I am in pain and barely able to walk. & she ask Me if my pain was from a car accident...when I said yes she told me it wasn't their offices policy to help car accident victims...LOL I just wanted a referral to pain management. I didn't need health advice. I did'nt want to even listen to her because in the past she has said things that are against my religion.Really? Between the horrible inept lawyer and these other "medical professionals" ..I am at a loss for words all of a sudden. Unreal. One weekend I tried to message them through the portal about not having my insulin ...LOL and I received no reply. But then the same unhelpful woman told me they didn't want me making request through the portal...well why do they have a messaging service through the portal if patients can't use it? They still haven't worked out my insulin. yes I appreciate them giving my insulin samples but the insulin is not working at all.