Spring Tree Nurse Rehab

Dec 2023

My 90 year old grandmother with dementia was at Springtree Rehab for about 4 weeks to recover from a fall and hip fracture/surgery. Our family was extremely anxious about putting her in any kind of facility because of her dementia, limited English and never having been away from her home. We did a lot of research and visited the facility. Ultimately we chose Springtree because they don't close and we had access to see and be with her 24/7, initially we were even staying the whole night as she became acquainted. Most other facilities had specific visiting hours. Administration was also very helpful, communicative and worked out a payment plan for out of pocket expenses. Our overall experience was ok and positive. It's a nice facility, has large inviting dining hall and great outdoor areas in the vicinity. The rooms and bathrooms are pretty dated, but kept mostly clean. We did have to complain a few times about cleanliness. Most rooms are small and shared with 2 patients so minimal privacy. They have lots of daily activities and entertainment which was definitely one of the highlights! The senior nursing staff (ie Ricardo and Myriam) are excellent, and were very accommodating to all our needs and concerns. The CNAs however are very hit or miss...some were so caring, attentive and gentle (ie Enounou and Lorna). While others were simply rude, dismissive and even rough with my grandmother. We did have to put in an official complaint about one particular CNA, which administration seemed to take very seriously. Overall the weekday staff was much better than the weekend. The food is good, however we found there were not a lot of healthy options, and too much soda type drinks being offered which is not ideal for seniors. The Rehab staff and therapists were great, mostly friendly, patient and very skilled with the elderly. Springtree definitely helped get my grandmother back on her feet and we're grateful for that!

Jun 2023

Yes it was hard. Mom is 88 after abdomina surgery. After some tweaking , settling in and understanding, mom felt like everyone was amazing. Shout out to Estelle, Miriam, Ricardo, Patience, Narica, and everyone else. Thank you

Feb 2023

Staying away will keep you living longer. The doctor there should not be practicing medicine. Poor choice of medication, administered 4x the amount off a prescription MORE than moms prescribing physician, causing edema in each leg weighing 6lbs each Now after 30 wasted days at SPRINGTREE mom cannot walk, transfer herself from any chair or bed, and need much assistance to the bathroom. DOCTOR SET MOM BACK FOREVER on the positive side. Ricardo, Lily, and Carol should be recognized by Springtree for outstanding dedication in helping others. Thank you to them only