Dr Maldonado is an exceptional vet. She cares. She follows up with in person calls, takes her time with my pup and her manner is very kind. I refer anyone I can think of who may need a vet to this spot. Great work folks.
February 2024
the vets are good. I like Dr Hook. however, on the day of my dog's neuter after the dog had a pre op and was in their care, there is a $433 extra charge never previously mentioned even though I had expressly asked if there were extra fees. When I complained, they refused to do the neuter. very unprofessional. I was a customer of theirs for 10 years, brought 5 dogs there, referred many. always paid my bills immediately. My advice: get everything in writing. never complain. tell them how wonderful they are no matter what. The vets, themselves, are fine. remember: they are always right. you just bow and thank them while handing over your CC. They are fragile.
November 2023
I'm very happy that I was able to find Dr. Wood my dog & cat's previous veterinarian from another office! He's great, honest and caring. The facility is warm and friendly which is a huge plus for me. They have an ER care and, I believe, an ophthalmologist's facility too, a one-stop convenience! Everyone is professional and kind. Having to move and live in an unfamiliar area was very concerning for my fur baby's well-being. Here's the best part Monterey Animal is approximately 5 minutes away, at the most, if there were no lights and emergency (I hope this will never be a day to experience)... I'm happy, happy!
Dr Maldonado is an exceptional vet. She cares. She follows up with in person calls, takes her time with my pup and her manner is very kind. I refer anyone I can think of who may need a vet to this spot. Great work folks.
the vets are good. I like Dr Hook. however, on the day of my dog's neuter after the dog had a pre op and was in their care, there is a $433 extra charge never previously mentioned even though I had expressly asked if there were extra fees. When I complained, they refused to do the neuter. very unprofessional. I was a customer of theirs for 10 years, brought 5 dogs there, referred many. always paid my bills immediately. My advice: get everything in writing. never complain. tell them how wonderful they are no matter what. The vets, themselves, are fine. remember: they are always right. you just bow and thank them while handing over your CC. They are fragile.
I'm very happy that I was able to find Dr. Wood my dog & cat's previous veterinarian from another office! He's great, honest and caring. The facility is warm and friendly which is a huge plus for me. They have an ER care and, I believe, an ophthalmologist's facility too, a one-stop convenience! Everyone is professional and kind. Having to move and live in an unfamiliar area was very concerning for my fur baby's well-being. Here's the best part Monterey Animal is approximately 5 minutes away, at the most, if there were no lights and emergency (I hope this will never be a day to experience)... I'm happy, happy!