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Reviews for St Augustine VA Clinic
Add your commentSt Augustine VA Clinic
100 Deerfield Preserve Blvd, St. Augustine
Directions Call Website Suggest an Edit
100 Deerfield Preserve Blvd, St. Augustine
Directions Call Website Suggest an Edit
I really like the drs and nurses at this clinic. My biggest problem is trying to get an appointment set up via the phone. I either get bounced around or get disconnected. I’ve found it’s easier to go in to reschedule a missed appointment. The VA system needs to have a “portal” or internet system to make appointments and contact staff members.
My PCM sent a referral to the wrong location. I call in speak with my care team and the lady who picked up was apparently agitated to speak with me. The first call gets disconnected, I call in again, and the same lady cuts me off and says to send a message thru other portals. If you don't like customer service, DON'T get a job interacting with people.
Check in staff at window 3 very rude. Private loud conversation between her and #4 apparently was more important than checking veterans in. Another check in staff member dressed like Halloween and wearing a headset with mic was also pretty rude to the veterans. Where does the VA do its hiring? Women's prison?