About Genstar Generator Services
Genstar Generator Services is a trusted provider of Generac generator installation and maintenance services. Their team of factory-trained technicians ensures reliable, safe, and proper operation of standby generators, meeting high standards of service and customer satisfaction. Reviews highlight the company's punctuality, professionalism, and courteous service during installations and preventive maintenance. Customers appreciate the thoroughness of the technicians, who check systems comprehensively and provide clear explanations of their work. Genstar Generator Services also offers emergency assistance seven days a week, making them a trusted choice for generator needs. Customers praise the great communication and service provided by the company. The office staff, such as Deb, coordinate the entire process efficiently, from permits to placement. Technicians like John, Mark, Andrew, and Summer are described as professional and fantastic workers, adept at problem-solving and working through challenging conditions. The company's commitment to customer satisfaction is evident in their ability to accommodate requests, such as moving forward a generator start-up appointment to prepare for an impending storm. While one customer encountered a problem with a previous representative's mistake, the company's technicians, like Mark, were able to correct the situation, demonstrating their expertise and dedication to resolving any issues that may arise.
From start to finish there was great communication and service. Deb in the office coordinated everything from permits to placement and was even able to have our generator start up appointment moved forward so we could be ready just in case for Hurricane Helene moving through the next morning! Thanks to John for working through the rain bands to get that done!
Special thanks to Joe, Mark, Andrew, Summer and John---all professional and fantastic workers and especially Deb in the office that ran a smooth installation. I definitely recommend Genstar!
I am rating a five-star experience only because of the representative. The previous representative made a mistake and switched my unit from gas to propane. As a result it has been struggling ever since and Mark has now corrected the situation. This is a pretty serious problem and the representative needs to be made aware of this mistake.
My first service experience with Genstar was excellent. The technician CJ arrived during the promised time frame and was professional and personable. He provided a wealth of useful information on my generator. I look forward to doing business with Genstar for all of my whole house generator needs.