About Keys Animal ER at Cruz Animal Hospital
Keys Animal ER at Cruz Animal Hospital provides 24/7 emergency services and routine care with a team of exceptional staff and veterinarians. They offer walk-in appointments and fair prices, ensuring pets receive competent and compassionate care. The facility is friendly and caring, not only for pets but also for their owners. The staff understands the importance of pet health and provides helpful, caring service, making them a top choice for pet owners in the Florida Keys. The new owners have completely turned the place around, emphasizing a more personal and attentive approach compared to corporate options. They highlight the 24-hour emergency service and the kindness and politeness of the employees. Dr. Fayth is especially appreciated for her professionalism and caring attitude, often going above and beyond, including consulting colleagues and researching diets for new cats. The clinic has been praised for consistent good experiences, from yearly checkups and teeth cleanings to emergency help. The staff, especially Hannah, is known for loving and caring for pets, making it a trusted and reliable option for all pet needs.
Our vet was out of the town for the week and I was concerned that one of our dogs had a blockage from something he ate a few days before. We called and spoke with Melissa, who was great. Once we arrived, we were seen almost immediately. We got some X-rays , saw the doctor and were on our way all within an hour. The entire staff was very friendly, from the ladies at the front desk, to the doctors. The price was very reasonable ! I would definitely recommend this place and am happy we have a great 24 hour ER available in the keys!
It was New Years eve and at 4:30 in the afternoon my family and I were fishing off the canal. I had just waited my hook with a shrimp and for 1/2 second turned to wipe my fingers when my lab grabbed the hook. I grabbed the line hoping to yank it out, unfortunately( but glad he didn't swallow it) it stuck into the back of his tongue. I started calling every vet locally. I was about to give up and call 911 due to everyone being closed for the holiday. We were so blessed to have Mel at Keys Animal hospital answer. She said to bring him on down.
Dr. Joseph Carloni had him X rayed immediately. Showed me where the hook was and said he'd be ready in about an hour. 40 minutes...read full review
I brought my yellow Lab in on Christmas night out of concern for possible bloat. Thankfully, that was not the case. Dr. Cousins was so incredibly kind and compassionate, and she made both Finley and me feel reassured and well cared for. We are very grateful for the excellent care we received. Thank you Dr. Cousins!!!