Nicola Granger, OD is an optometrist who graduated from the University of South Florida and the University of Alabama at Birmingham School of Optometry. She completed her residency training with a focus on Traumatic Brain Injury, Low Vision, and Ocular Disease at the San Diego VA Healthcare System. Dr. Granger is originally from Edgewater and is passionate about volunteer work and being active in the community.
Patients have had great experiences at her practice, Total Vision. They mention the staff as being friendly, patient, knowledgeable, and helpful. The optometrist and technicians take their time with each patient, ensuring they are not rushed or coerced into anything they don't want. They appreciate the staff's attentiveness in catching insurance issues and explaining what is going on with their orders.
The practice stands out for its excellent customer service. For example, they were patient and encouraging when a 66-year-old patient was getting contacts for the first time. The office manager, Patty, spent a half hour on the phone with a patient to explain what was going on with their ordered contacts. Lori, another staff member, caught an issue with a patient's insurance and was able to inform them that Medicare and supplemental would cover most of the bill. Overall, Total Vision is a great optometry practice that values its patients and provides excellent care.
