Sally Beauty

Nov 2024

Never had a problem with sallys and their products but today I got an item on sale and was surprised it was so low! Once in the car I went to inspect the item and it was cracked open and product was completely dry. Still sold it to me to make a profit. Found the same item at a different location to exchange. It had a different top.. very disappointing and deceptive. I will not be going to the location at pinecrest.

Mar 2022

Very rude manager Will not return to this store due to horrible customer service from the manager. The employee was very kind and helped me right away, however the manager spoke to the employee like she was an idiot. I ended up not buying anything after being treated as If my money wasn't good enough. Before paying I asked do you have change if I pay with a hundred? The employee said yes, however she didn't have change. No big deal yet the manager came over mad she had to get change out of her drawer. Gave the employee and myself attitude about it. Then said they won't take my hundred because -they don't want to take it.- Implying I was paying with a fake hundred because it was an old bill. That's when I got offended because I would never pay with fraudulent money and the implication of that really got me hot! I put my items on the counter and left. Horrible experience and really disappointed Sally's.

Feb 2019

This store has apathetic staff with zero work ethic and complete lack of a sense of customer service or basic upbringing. I would strongly urge the manager at this store to hire young ladies who know how to conduct themselves in a professional setting as leaning over the counter with your arms crossed throughout the entirety of a customer's journey through your store while your colleague rings up customers is a bad look.