Seemed to take forever to get an appointment or be scheduled. Had to call my doctor again and get them to follow up and schedule an appointment. Once an actual appointment was scheduled, things moved along. Got the home test done and then also had an in-site sleep evaluation. Went satisfactorily.
Mar 2023
The worst patient services. They way they handle business is horrible Everything is an excuse. If you fax a request to them... Oh you have wait 72 hours to show in are system and if you the authorization is another 3 to 4 weeks. With all the advance technology that we have now this people are so behind. Anyone can died waiting for them to get things done. Horible!!
Mar 2021
I called them 3 weeks ago to schedule a sleep study after my referring physician faxed them a prescription. First they could not find my Rx. My Doctor resent it and it took 2 days until they could they called me to schedule an appointment at which time I was told I needed to schedule a tenative appointment so they could get insurance authorization. I was also told I could do the study on a Friday. After waiting almost 3 weeks I receved a call that the insurance authorized. I called back right away so I could schedule and was told I did not need insurance authorization and that I could not get a Friday appointment. I am beyond angry that this so called company would lie...read full review
Seemed to take forever to get an appointment or be scheduled. Had to call my doctor again and get them to follow up and schedule an appointment. Once an actual appointment was scheduled, things moved along. Got the home test done and then also had an in-site sleep evaluation. Went satisfactorily.
The worst patient services. They way they handle business is horrible Everything is an excuse. If you fax a request to them... Oh you have wait 72 hours to show in are system and if you the authorization is another 3 to 4 weeks. With all the advance technology that we have now this people are so behind. Anyone can died waiting for them to get things done. Horible!!
I called them 3 weeks ago to schedule a sleep study after my referring physician faxed them a prescription. First they could not find my Rx. My Doctor resent it and it took 2 days until they could they called me to schedule an appointment at which time I was told I needed to schedule a tenative appointment so they could get insurance authorization. I was also told I could do the study on a Friday. After waiting almost 3 weeks I receved a call that the insurance authorized. I called back right away so I could schedule and was told I did not need insurance authorization and that I could not get a Friday appointment. I am beyond angry that this so called company would lie...read full review