About Stephens Air Conditioning & Heating Service Co
Stephens Air Conditioning & Heating Service Co. is a family-owned and operated business serving Bay County and surrounding areas for over 41 years. They provide sales, service, and installation, and offer an open door policy with 24/7 access to the owners. The company prides itself on good service, treating customers with respect, and building lasting relationships. Reviews praise their prompt service, quality products, and dedication to customer satisfaction. One customer was impressed when Stephens replaced a faulty unit after a local store failed to honor the warranty. Others have praised their same-day service, even in emergency situations, and appreciated the company's transparency and communication when parts couldn't be obtained immediately. Customers have expressed gratitude for the company's prompt and reliable service, with one stating they will never use anyone else for their heating and air conditioning needs. Recently, customers shared their positive experiences, highlighting quick and affordable service, with one noting that their house was cooling again within 30 minutes of Mr. Chris arriving. Another customer appreciated the professionalism and quality of work after their A/C unit and duct work were installed following hurricane repairs, stating they would recommend the company to others. Additionally, a customer who had not been able to cool their home for over a month praised Stephens for their friendly service, quick diagnosis, and low prices, especially noting that the team identified that their air conditioner and heater were running simultaneously, heating the home instead of cooling it. Overall, the company continues to be trusted for reliable, professional, and affordable heating and cooling solutions.
Excellent service! Quick, friendly & reasonably priced! AC was cutting out do to a clogged drain pipe. They were able to work me in the same day. Chad did a great job & quickly fixed the issue! Super nice people, Highly recommend!
I called because my ac unit keeps freezing up. They called to keep communication going when the tech was running behind, and called when he was on the way. From first call to done was maybe 4 hours. This is the second time I have used them and once again I am extremely pleased with the cost and the service. Everyone is very friendly and I will use them for any future needs.
Couldn’t be happier with everyone at Stephen’s. Same day service and had my house cooling again within 30 of Mr Chris arriving. And it was actually affordable. My dad has always used them and this was the first time I needed work done. They are amazing and will continue to do business with them in the years to come. Thank you all.