PetSmart Grooming

Mar 2023

I have used this grooming service for 3 years and up until today was very pleased. They had always followed my instructions to not cut my dog short because of all her old lady skin tags. Today however Sierra butchered my 15 yr old Cavalier, nicking multiple skin tags causing her to bleed all over her body. Not only that but she didn't even smell like she'd been bathed!!! I will never return here again!!!

Aug 2022

The employees were rude! And the girl checking me out was strung out on drugs! I told her my dog was in pain and she continued to say "she doesn't need medication for pain"

Aug 2022

I have to say, Amber A. isn't wrong on this one. I absolutely regret taking my sweet, beloved pooch & family member to this horrible store to be groomed. Why? Oh, I'll tell you why. I brushed him before I brought him in. Checking in, they asked me what I wanted. I said "well, a summer cut, but no shave"; the lady at the front desk who looked him over & felt him said that there was some mats, but he should be fine. & very stupidly, I believed her. When I went back to pick him up, oh my God, I couldn't believe it. His entire fur from his chest, back, stomach, & ears, practically almost all gone. All they spared was the tail. It took my pooch 2-3 months after that to get his fur fully grown back (his ears took the longest). I left in tears on the way to my car. I hugged him & told him how sorry I was & promised to never do it again. Oh. Did I mention they shaved him twice? Twice! I'm being completely honest here. I barely recognized him anymore. He looked like a shaved rat. I even felt horrible & ashamed of myself during our walks for allowing this to happen; my neighbors asked me what happened to his beautiful fur. He wasn't happy; he was so scared. Shame on you guys. You should've called me the second you decided "oh, hey, yeah, let's shave him completely". You explained that he had a lot of matting 'cause of his harness & that's why you had to shave him because brushing it out would be painful, but come on. At least call me & tell me what's going on so that I could get him out of there. I'm so glad that Idk where the shaved photos are, otherwise I would've uploaded them on here so that you could see what a horrible job you did. Shame on you. Shame. Everyone reading this, seriously, if your pet has a lot of mats, never, ever take them here. I'm definitely not coming back to the grooming area & to the store ever again. Thanks for nothing.