About Serenity Spa by Westgate
Serenity Spa by Westgate, a premium day spa located at the Westgate Lakes Resort & Spa in Orlando, offers a wide range of spa services and treatments in its 10,000-square-foot facility. Customers can indulge in massages, facials, body wraps, and enjoy access to fitness equipment and classes such as aerobics and yoga. Reviews of the spa are mixed. Some customers, such as a couple who experienced a couples massage with Takeisha and Lissette, were very impressed with the professionalism and attentiveness of the therapists, and they highly recommend the services. However, other customers had less positive experiences, with one reviewer describing the spa supervisor, Debbie, as unfriendly and unwilling to accommodate a booking change, while another reviewer was disappointed with the lack of a promised lymphatic massage during a high-end hydra facial treatment and felt their concerns were not adequately addressed. Overall, Serenity Spa by Westgate appears to provide a range of spa services, though customer satisfaction seems to vary, with some praising the therapists and others finding issues with the service and responsiveness of the staff.
My partner and I were visiting on vacation & booked a couples massage. We were greeted by Krista whom was very pleasant and serviced by Aaron & Cindy whom both did AMAZING on our deep tissue massages. They both made us feel very comfortable & relaxed. 10/10 recommend & we WILL be returning since we visit FL so often. Thank you for a great first experience.
Very inviting environment, went here with my husband, and got Aaron and Marisol as our masseurs, they were very friendly and listened to us very well about problem areas and and pressure. Left feeling rejuvenated and the online booking process was very easy and they even worked with me when I messed up and booked the wrong day at first.
Mari was so helpful in helping me navigate getting around the facility. Aaron was very professional would definitely recommend the deep tissue with the cupping service for muscle soreness worked well to alleviate tension, grateful!!