Red Top Detailing

Mar 2024

STAY AWAY!! Literally the worst detailing experience I’ve EVER had. First appointment got cancelled due to a “scheduling conflict”. Employee showed up to 2nd appointment and said they were unable to complete the detail because they didn’t have the work van. Employee assured me they’d take care of me and offered to reduce the price of the detail to $250 from $300. I gave them the benefit of the doubt and rescheduled for a 3rd appointment. A gentleman, who I believe to be Desmond Gibbs, showed up to the 3rd appointment and at first glance did a reasonable job on the interior (not bad, nor exceptional) and a mediocre job on the exterior. I was ok with the exterior...read full review

Mar 2024

STAY AWAY!! Literally the worst detailing experience I've EVER had. First appointment got cancelled due to a "scheduling conflict". Employee showed up to 2nd appointment and said they were unable to complete the detail because they didn't have the work van. Employee assured me they'd take care of me and offered to reduce the price of the detail to $250 from $300. I gave them the benefit of the doubt and rescheduled for a 3rd appointment. A gentleman, who I believe to be Desmond Gibbs, showed up to the 3rd appointment and at first glance did a reasonable job on the interior (not bad, nor exceptional) and a mediocre job on the exterior. I was ok with the exterior because I wanted the focus to be on the interior. Upon completion, I was charged full price and I didn't argue or complain. I even received multiple requests for a tip after payment. (HA!) After I returned from vacation, I noticed what looked like liquid in the infotainment touch screen. I peeled back the protective film and confirmed it was in fact liquid inside the display. I immediately reached out to Red Top Detailing and sent pictures. They scheduled an appointment to come out and look at it. When the appointment came around, they NO CALL/NO SHOW me. I'm furious at this point and let Red Top know how I felt. Their response was that I was being disrespectful and have since stopped communicating with me. I've given them multiple opportunities to rectify the issue. At this point, I'm sharing my experience so others can avoid a similar outcome. My next steps will be to file a consumer complaint with the City of Jacksonville to obtain his insurance information and file a claim. It's a shame it's come to this. I'm absolutely disgusted.

Mar 2021

I have a pretty expensive vehicle and was out visiting a store in the Town Center area and called for an outside wash. He was punctual and did an amazing job cleaning the outside with the door Jams and under the hood for $50 which I thought was more than reasonable. Thanks