IMA Medical Clinic of East Colonial

IMA Medical Clinic of East Colonial has two locations: Orlando and Winter Haven. The Orlando office receives praise for excellent care and a friendly atmosphere. Patients highlight the professionalism of the medical assistant and doctor, noting a short wait time and timely prescription refills. Patients also appreciate the doctor's attentiveness and willingness to explain issues. The staff at the front desk is known for their cordiality, respect, and prompt customer service, creating a welcoming environment. The clinic's staff, including doctors and nurses, are described as amazing, professional, helpful, and caring, providing comprehensive support to patients and their families. The wellness center offers many activities, especially beneficial for retired people, contributing to the community's health and well-being. In contrast, the Winter Haven office experiences some criticism. Patients report difficulties with language barriers and frustrating office policies, such as needing to call for medication refills instead of allowing pharmacy calls. There are also issues with fax capabilities and the requirement to personally deliver reports to other doctors. Despite these concerns, the overall impression of the clinic is positive, especially regarding the excellent staff at the front desk and the professional care provided.