About Geek Squad
Geek Squad, the technology repair and support division of Best Buy, offers a wide range of services to customers across more than 1,100 Best Buy stores. Their experienced agents provide repair, installation, and setup services for various tech products, including computers, tablets, TVs, home theaters, car audio, cell phones, and home appliances. Customers have shared positive experiences with Geek Squad, particularly praising the knowledgeable and helpful agents. One customer, Monique, had a great experience with Agent Leo, who was patient, courteous, and proficient in resolving issues with her tablet and phone. Another customer, P. Persaud, was impressed with the efficient and friendly service provided by Agent P. Persaud for their dash cam installation. However, some customers have also expressed concerns about the level of customer service and support they've received. One customer, who visited the East Colonial store, was disappointed with the lack of available staff and the inability to contact other store locations. They felt the lack of phone support was unacceptable and expressed a preference for a more seamless in-store experience. Overall, Geek Squad is generally well-regarded for its ability to provide reliable and knowledgeable tech support, but there is room for improvement in terms of customer service and communication, particularly in ensuring that all customers receive a consistently positive experience.
Recently went in to buy a 4k tv. The website said they had two in-stock at East Colonial Dr. Waited a while for assistance (approx 20 minutes). They seemed short staffed? It didn't appear very busy. They said they were out and hadn't had that model in the store for a while. The team member looked at other stores online (I had to ask) and directed me elsehwhere (Waterford). I asked that they call and verify that the model is available at the other store. They informed me that store phones no longer dial out (nor receive calls). Nor could I or they call any Best Buy location with a cell phone and get a live human on the phone. So I called it a day and left empty handed. I was disappointed in the level of customer service I received, and the lact of phone support is ridiculous. It doesn't make any sense. And apparently that's how it's been for some time now. I don't care to drive all over town to check for stock Best Buy advertises as In-Stock on the store website. Would you rather I just purchase online and have it delivered? Then why have a brick and mortar store? I like shopping at physical stores. And I'd rather not be looking for a TV (or certain other electronics, that I'd like to see in person) to buy via Amazon, you're main competitor. But I am not liking Best Buy of late. Hope you'll consider my comments as constructive criticism from a long-time customer and improve.