Elementar Elements

Sep 2023

BUYER BEWARE: I had the absolute worst experience with Elementar/Hardscape for the entire project. The job was relatively small paver area with firepit surrounded by synthetic turf putting green.I am one year and one day from making my latest payment and my putting turf has been getting worse showing the horizontal seam lines and it's become an eye sore. Reaching out Fabio, the owner, told me he couldn't help and to contact the manufacturer. GlobalSynTurf was responsive but say they don't cover the cost of repair. Although pitched as a 15yr warranty, Fabio is refusing to do the install of the new turf. He's quoted me $2k to do the work. And this turf is less than...read full review

Dec 2022

We trusted them with our backyard make over, pool, turf, travertine, landscaping.... It took them 2 years and a lot of stress and back and forth on our side. They made so many mistakes that caused us long delays. The only good thing about them is the pool company they work with and a few people we worked with along the way who of course left the company. They paint this beautiful picture for you and they sweet talk you every time there is an issue. We even had to work with Orange county's zoning department ourselves and set up meetings with them. Elementar people didn't even know what the rules were. Zoning dept. people were super helpful and fair and resolved our issues pretty easily. We picked our material early in the project and a year and a half passed waiting for permits and for them to get ready. The permit finally came, and of course material wasn't ready. We had to wait months for the travertine to come. They had told us they'd take care of our AC getting moved to another part of our backyard and when the time came, they didn't so we had to pay out of pocket for that. Then delays and delays and one of the last ones was absolutely ridiculous. They ran out of tiles in the middle of doing the pool, so we had more delays and then when the tiles came, they were the wrong tiles. I had to go back and forth with them and show them the images they'd uploaded on the app they supposedly use for documents and updates on the project to show them they were wrong. So we had to wait another 2 weeks for the tiles to get here. Also, this app I mentioned is a joke. Not the app itself but them using it. They told us in the beginning they'd upload videos and schedules and daily progress but NOTHING was ever on there besides remaining of our balance. Oh and the schedule which kept changing every week and they finally just deleted it completely because they couldn't stick to it. We asked for landscaping ideas over 10 times and they kept bragging about how they do 3D design and we can change it however many times if we weren't happy. We never got any actual design, we ended up just verbally telling the guy what we wanted.We wanted to add an outdoor kitchen to the project. They knew that we wanted to see how things go with everything else and then decide on the kitchen. We asked them to add it before the end of last year and was supposed to happen at the same price they'd quoted us originally. Of course they delayed that as well and then they came back and quoted us over double the original quote.They absolutely butchered our turf. The area is not even that big but they used 2 pieces in both sides and you can easily see the seam. On one side the turf got burnt by the sun reflecting off of our windows which they, supposedly the experts, never mentioned could happen. They replaced it with a completely different turf that wasn't even the same height. I had to fight to get the same turf and of course that took forever and still looks weird with the seam and a different color.We were supposed to get a fire feature over our fountain and at the end they said oh no we didn't know you didn't have natural gas and we can't make it work.They screwed up the tiles on our pool steps and even though I had told them to fix it many times, they didn't do it at the end because of their ridiculous turn over and lack of communication.Their mistakes and unprofessionalism caused us countless delays and the minute they finished each stage I'd get these harassing phone calls from them to make the payments. Not even had the decency to acknowledge they held on to 50% of the whole cost of the project which was a huge amount for over year and a half without moving a finger. Now that the project is done, they're holding the warranty documents hostage because they claim there was a random invoice that wasn't paid. Even though the co owner himself had told me over the phone what the final balance was and we paid that exact amount.If you want peace of mind and a job done profession

Dec 2020

Excellent excellent excellent customer service. Got my backyard redesigned by elementaroutdoor. The whole crew is just amazing. They all work with passion and strive for customer satisfaction and perfection. I highly recommend elementaroutdoor.