Mohammed Mendhi, MD

Jan 2024

First, let me say we started with Family Care Partners 35 years ago in the Arlington Office. Fourteen years ago we moved closer to the Fleming Island Office so started going there. We have always been happy with the doctors and especially the physican assistants. After Innovacare Health bought them out, we started having problems making appointments, speaking to a knowledgeable person, etc. On Christmas Day my 85 year old husband tested positive for Covid using a home test. The next day, I called FCP three times requesting them to send a prescription for Paxlovid to our pharmacy or if that wasn't possible to contact us about an alternative. I called again on Wednesday...read full review

Jun 2023

I've been a patient here for over ten years. First off, the medical care is and has always been very good. Currently Jennifer Anderson, previously Allison and Dr. Wonpat originally. The phone system/central office on the other hand is a complete travesty. It's beyond poor service. I recently changed insurance carriers, the new insurance tells me they called four times on Wednesday to provide proof of coverage before an appointment. They never spoke to a human or got a call back. Normally I would be hesitant to believe an insurance company but prior experience with Family Care phone maze tells me this is normal. So I end up paying out of pocket and will have to file for...read full review

May 2023

Although we have been patients of family care partners since 2017, we will be pulling out of there only because of their telephone service. They now only use one call in center, and yesterday I put in no less than nine separate calls, waiting online, and then asking for a call back only never to get one the entire day! I also placed a request for an appointment on the website. I Jumped on the phone at 8:15 this morning and still no one there to pick up the phone. After waiting for almost 10 minutes I finally got to speak to a live human. She explained that they are very busy and cannot get around to returning calls, kept telling me they are very busy. No excuse. I needed...read full review