About Ocala VA Clinic
Reviews for Ocala VA Clinic
Write a reviewHours
Monday: 7:30AM - 4:30PM
Tuesday: 7:30AM - 4:30PM
Wednesday: 7:30AM - 4:30PM
Thursday: 7:30AM - 4:30PM
Friday: 7:30AM - 4:30PM
Saturday: ClosedSunday: Closed
Based on the reviews, the Ocala VA Clinic has a mix of experiences. The doctors, nurses, and technicians are always professional and caring. Many find the clinic exceptional, with on-time visits and patient attention. Some staff members, like Hope, are described as a superstar for superior customer service, and Dr. Nunez is noted for positive changes. However, the check-in staff is described as the worst, bored, and unfriendly. The clinic is also described as forever short staffed and utilized to the maximum extent. Some patients wish the clinic were open on Saturdays or at least until 6:00 on weekdays. Overall, while the professional staff is good, the check-in process and limited hours are areas of concern.
Called to return phone call about an appointment, twice I was on hold for 20 min then a recording came on that said no one was there to answer call then the call terminated. 3 other times when the call was put through, I was hung up on. Horrible service!
I can not express how grateful I am for Phillip in the Mental health side of the building, I was getting the run around about a letter I needed and was on the verge of giving up, he went above and beyond what his job is to help me when it was something extremely important to me, he made it important to himself. Phil, Thank you , genuinely thank you so so much!
I always have GREAT Experiences when I go to the Ocala VA Clinic. Yesterday was my yearly eye exam and as always very satisfied! The entire team from start to finish was very professional and always is! While waiting in lobby, the other Veterans always talk very highly about coming here and to all the VA Facilities, I wish there were more than 5 STARS I could leave. THANK YOU VA!