I would NOT recommend this company at all. They do not honor their warranties. Three months after their A/C install on a new double wide one of the ducts came loose. We called and it was repaired by their standards. Six months later same thing happened. We were told, "WE ONLY COVER THE DUCT WORK FOR THE FIRST 3 MONTHS ONLY". I stated the problem is from the original setup and 6 months ago. The same non covered warranty was repeated. So, the tech said it was going to cost of $400.00 more to get new duct to repair what they said they repaired 6 months prior. Instead we are having to go to another A/C company for at $1,000 possibly more. The reason why we are using another company is because they had :
1-nstalled
2-repaired the installation
3-wanting to charge us for what should have been done right in the first place.
We know no mistakes are made and we gave them a second chance to fix it. If they would have said they are covering it more likely than not we would have had them try to fix it again. Since they cover it why would I pay for their terrible work. The tech even admitted the duct tubing was actually a bit too small and it was as stretched as far as it could go.
Do not use this company they do not stand by their work.
About ACE A/C of Ocala
ACE A/C of Ocala provides excellent customer service, ensuring timely and professional solutions to customers' needs. Their team, including Tyler and Frank, is polite, informative, and efficient in diagnosing and fixing issues. They offer competitive pricing, with quotes significantly lower than competitors. The company's technicians are skilled and courteous, even in challenging situations, and only expect payment upon completion of the job. With their prompt responses, attention to detail, and commitment to customer satisfaction, ACE A/C of Ocala is a reliable choice for A/C installation and services.
Reviews
Our family had a great experience with Tony. We were without AC from Friday 5pm til Monday 1:33pm. Tony was here by 1pm on Monday, had us up and running within 30 minutes. Great guy, he is very acknowledgeable, quick, and efficient! We greatly appreciate him for saving us from this Florida heat 🥵. I would definitely recommend him for your service's! ACE AC be glad you got a great service man.
I want to express my gratitude for the excellent service I received from your technician Tony at on two separate calls. His professionalism, expertise and friendly attitude made the experience above and beyond. Tony is an asset to your company in providing high-quality service and it was greatly appreciated. Tony explained everything as he went and that was also greatly appreciated. I the bought two units in February and there is not anything negative I can say about the company. Both service calls were completed in an efficient and timely manner. EVERYTIME I call they answer and I’m treated in a professional manner. I look forward to continuing to rely on ACE’s five… read full review
Photos
Hours
Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 4PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
2501 Southwest 57th Avenue Ste 503, Ocala, FL 34474
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