Happy Nails & Spa

Feb 2023

I think the lady that did my pedicure did a good job.. however, one of my feet kept twitching cus I have a problem that it twitches by itself.. she kept complaining and telling me not to move because she couldn't paint it if i moved.. I had to tell her multiple times that I wasn't doing it on purpose, and that I was sorry and that it was doing ny itself.. she kept complaining and being rude about it.. I asked if I can get a manicure and they said yes.. but another client that came in was getting a service more expensive than mine so she told the client to say that she had an appmnt so she can take her and not me.. she then said she couldn't do my manicure cus the customer that came in had an appmnt.. these ladies were very rude and unprofessional and very superficial.. only reason I gave a 2 was because the lady did a good job on my feet. I also wanted to leave a $3 tip and they said the minimum tip was $5.. they're such liars.. horrible customer service!! And thief's. So will never go there again!

Jun 2022

My first time at this salon and it was very interesting I won't be back. I got a Acrylic fill with gel polish and Gel pedicure. First off they don't have much of a polish selection and use DND polish only they have no OPI. They don't make any appointments which means it's first come first serve but they are so busy that they don't know who came in because nobody uses the sign in sheet they do not look at it they just choose people at random which gets customers in arguments about who was there first with other customers who are waiting as well. The customer service is terrible the nail tech I got name was Lee. I know your not there to socialize but a simple hello would suffice. All he said was did you pick your color and it was silent the whole time which is fine with me but at least greet your customer especially if you see they are new first time going there. Overall the nails he did on me were good but the next week I noticed lifting of the acrylic which is not good. He did cut me a little with the drill because he does go super fast I was done in less than 30 mins. My toes were done with another gentleman I guess Lee doesn't do toes. They didn't come out how I liked and he used a cuticle cutter to cut my toe nails which I found odd. I could tell it's family owned and operated which most small nail shops are but they need to do better with the customer service. Now the biggest fear I had here was HYGENE. They do have bags for the pedicure bowls which is a must for me but they do not have throw away pumice rocks for your feet so they're using the same one on you on other peoples feet and do not sanitize their tools. I watched the employee use the same exact cuticle cutter, nail clippers, pumice rock, nail file, callus remover (cheese grater) etc on every customer he worked on. I did proceed cause I was half way in the pedicure and I noticed and didn't say anything because I don't like confrontation but I just won't return. I didn't see a sanitize cube but I did see a whole bunch of inventory, garbage, straw wrappers, candy wrappers, etc. laying around the floor along with nails, and old lashes. It looked like they hadn't mopped or wiped anything down in months it looked terrible and dirty in there. They should make people wash their hands when they come in. The massage chairs leather were all peeling some not working. I suggest them to put covers over the chairs because it looks very bad and uncomfortable to sit on. They also definitely need a cleaning lady to do all the sanitizing and sweeping and laundry or just to clean up as they go is the least they can do. I know they are rushing because again no appointments, but they need to do better. They are right across the street from the as known as the "ghetto" so I know the customers they get in are not super prim and not rich some even very rude and young /not home trained but regardless they should not let that ruin their shop image and their characteristics towards people. Be hygienic, Paint the walls, keep it clean tidy up, and work on customer service because at the end of the day without these paying customers they are nothing.

Feb 2022

I love this place, Tom is very good and kind. I love the spa pedicure by anyone, however Mimi is my favorite. I get the powder dip on my manicure and both Tom and Jimmy are great. My nails last 2-4 weeks depending on how much I beat'em up. I keep coming. They are busy because they're good and reasonably priced. Give 'em a break if they are not always on time.