About Ferguson Plumbing Supply
Ferguson Plumbing Supply is a reliable and knowledgeable supplier for all things plumbing and HVAC. The manager, Duane, is praised for his exceptional product knowledge and ability to provide helpful advice and recommendations, even for customers who are not experienced plumbers themselves. The staff is consistently described as friendly, professional, and willing to go the extra mile to ensure customer satisfaction. Customers appreciate the local, personalized service they receive at Ferguson, in contrast to the impersonal and frustrating experiences they may have with larger, discount retailers. The business is known for its high-quality parts and ability to provide referrals to licensed, reputable plumbers when needed. While the in-store experience is highly praised, some customers have encountered issues with the online ordering and returns process. However, these appear to be isolated incidents, and the overall consensus is that Ferguson Plumbing Supply is the go-to destination for reliable, expert-level service and solutions for all plumbing and HVAC needs.
Ferguson is always my first go to for plumbing and HVAC. Duane the manager knows off the top of his head practically everything he has in stock and close to what its price is, or has a quick answer for me on how fast he can get it if it's not in stock. For never being a plumber himself, he has an amazing grasp on all the aspects and nuances of the job once I explain it to him. Sometimes he reminds me of parts that are required for an install of a piece that I purchased, or gives me options on bettet new products that have come out, or what else I need when making a purchase, lays out my cost simply and has a good answer for every question I ask. Usually I use his exact...read full review
Ferguson has always been the go to place for real solutions to plumbing issues. Helpful staff, ready to give the best advice and service. Matter of fact I am watching Mark from Mr. Water Heater install the new unit in my house. Normally do my own, comes time to realize you are too old to do some stuff. Ferguson gave me the referral and I am glad they did. Shop locally and get better parts than the discount shops. Give Mark a call if you need a reasonable price from a licensed master plumber. Use a pro.
Would give 5 stars but I had to order my stuff on line and when I called anout retuning some shower stuff they kept telling me I couldnt return them. (We are talking $700 worth of stuff.) so out of frustration, I went back to the store and they said of course I can return them there. I hope that woman gets written up! Huys on Rt 52 ??
Onlline customer service ????