About A.T. Radiology Davenport
A.T. Radiology is a professional medical imaging center that provides exceptional service to its patients. The staff, including radiologists, technicians, and administrative assistants, are highly trained and dedicated to ensuring a positive experience. Patients praise the friendly and compassionate care they receive, noting that the staff takes the time to explain procedures and answer questions. The center's commitment to quality and patient safety is evident in the attention to detail and care provided by its professionals. A.T. Radiology strives to provide a comfortable and respectful environment for its patients, making it a trusted choice for medical imaging needs. The receptionists are organized and efficient, greeting patients warmly even during busy times. The X-ray technician, Melissa, has been praised for her kind, welcoming, and caring approach, and patients often feel like they are part of a family during their visit. Recently, patients shared positive experiences, highlighting the excellent customer service and the staff’s ability to handle walk-in appointments smoothly. One patient appreciated how the staff, including Maria, Nohelani, and Jazmarie, went above and beyond by offering water and a doughnut, making them feel comfortable and cared for. Another praised the quick and efficient service, with appointments starting and ending on time. Others noted the staff’s friendliness and focus on their needs, even when the center is busy, which helps make each visit pleasant and stress-free.
Writing this on behalf of my elderly mother:
I have been going since 2021 for all my tests and I have never had an issue. All the people that work there, Nayeli, Arlene, Suhelen, Marshallet, are super nice, very understanding and kind with the patients.
Now, my complaint is not for the people in Davenport or the place. My complaint is for the department who handles the PCP requests and the insurance approvals. They need to either add more people to the department or check on them to see what they are doing. My PCP sent 3 request for 3 MRIs on May 4th. I hadn’t heard anything from that department. On May 12th, I received the approval from my insurance and yet still...read full review
Ms Marshallet went above and beyond for me today. She did in 1 hour what I waited a month for initially when I sent for in a request over 3 weeks Ago to someone named creg.. She showed care patience and Excellent Customer Service.
Customer service it’s really bad the lady on front desk has an attitude since the moment you walk in this place it’s getting really bad has come here since 2020 and it’s just getting worse and am worse. AT radiology should provide classes of customer service