West Florida Dental Center Inc

May 2024

Had broken a tooth near the weekend and no other Dentists would see me. Comfort Dental saw me immediately and made the tooth stable until I could have a root canal a few days later. The process, beginning to end was absolutely flawless from the initial visit, root canal, crown prep and application. The staff is friendly and very professional. All my questions were answered and I always felt well informed. A very positive experience and I would recommend comfort dental to anyone that requires safe painless care.

Apr 2024

Comfort Dental support team is nonexistent. I received a text from them this morning stating that I owe them quite a bit of money. First, I haven't lived in the area that comfort dental is. I have literally been around the world twice since my family was seen there. Second, I have called their number at this point 60 times today, using all of the options at this point. It doesn't matter. They don't answer or listen to messages. Absolutely worst customer service I have ever seen. Third, I have very much explained to them via 60+ phone call/voice messages the importance of resolving this right now as I will be moving to a country where I will nit have my US phone active. They don't care. Hopefully, someone in charge sees this and every other review on them I do. BBB. And whatever is next. Comfort Dental will ruin your life. STAY AWAY.

Mar 2024

I received quality dental care that is not my issue. Although why it takes 8-9 months to get a cleaning appointment is an issue for a different day. So much for 2 cleanings a year covered by my insurance. My issue is the front desk staff and billing department. The staff is nice enough and put on a professional facade but they follow-up and communication skills are totally absent. Last Wednesday (March 20) I received a text (not a bill, a text) saying I owed $113. I called Comfort dental and asked why I owed them. My last dental care, not covered by my insurance, was over a year ago and I paid what I owed before I left the office. The person who answered the phone told me they would "look into it and call me back, if not this afternoon, we will call you tomorrow." Midafternoon on Thursday no one had called so I called Comfort dental back, explain my situation and received the same company line, they will look into in and call me back, if not this afternoon, then they would call me on Friday. No call on Friday, I waited all day. I called back yesterday (Monday, March 25 2024) and was told again, we will look into it and call you back. Here it is mid-afternoon Tuesday and still no call. I assume Comfort Dental wants me to pay but I would like an explanation on what I owe and if it was for my pervious care why it has taken over a year to tax me.