Disaster Recovery Pros is praised for their exceptional service in handling damage from water leaks. Customers highlight the professionalism, knowledge, and kindness of the team, including project managers and office staff. The company is known for their prompt response, starting the cleanup process on the same day of the incident. They effectively navigate issues with insurance and manage the entire restoration process, which includes remodeling homes after damage. Reviewers express gratitude for the seamless experience and the supportive staff, who treat clients like family.
Recently, clients have shared their positive experiences, noting the effectiveness of the crew. They reported that the team, including Paul Demeo and Jim Romano, delivered on all promises, recovering homes within a few days. Customers appreciated how quickly the crew worked, with walls taken down to the studs in 48 hours. Team members like Jerod ensured areas were dried and safe to re-enter, demonstrating the professionalism of the organization.
Additionally, when faced with a pinhole leak, customers commended Zack and Patrick for their patience and thorough communication. They worked diligently to address the problem, setting up fans and dehumidifiers while keeping clients informed throughout the process. Their attention to detail, including the secure management of cords and hoses, was also noted. Gavin's daily check-ins further illustrated the commitment to customer care, while Kim's informative emails and calls helped answer any questions. Disaster Recovery Pros comes highly recommended for anyone facing disaster recovery needs.
