About Carillon Rug Gallery & Floor Center
Carillon Rug Gallery & Floor Center is a local family owned and operated company that provides amazing and outstanding service. The entire team demonstrates exceptional professionalism, friendly customer service, and transparent communication. They offer beautiful, high-quality, and plush products. Their installation is professional, exact, and flawless, performed by experienced craftsmen. The process is seamless and stress-free, with excellent attention to detail from start to finish. They guide customers with expertise and care, providing outstanding recommendations. The business is highly recommended for all flooring needs, going above and beyond for their customers.
It has been years since we’ve used Carillon to clean a cat soiled rug of great value, also a smaller rug that was soiled. This visit was to inquire about fringe repair from foster Labrador that had chewed quite a bit. Charles has been there 30 some years and Lucy, the woman who works on fringe and restoration (22years?) are both wonderfully professional. I had a coupon for another rug restoration and cleaning company that not only was not at the location listed on their postcard, but was irritating in their pursuit of business which turned out to be over the price that I paid at Carillon unless I used a 30% off coupon which Carillon had already offered to match! Even...read full review
This is the second time in 5 years that I have made a significant carpet purchase from Carillon on Ft. Harrison. (The second time was necessitated by the 2024 hurricanes.) Again, their service was amazing. Professional, friendly, and transparent in delivery times and what to expect, including what is needed to prepare for the install. The product is beautiful and high-quality and the installation was professional and exact. I had used another carpet floor center before and both product offerings and installation services were inferior. I highly recommend Carillon Rug Gallery & Floor Center on Ft Harrison.
I cannot recommend Carillon Rug Gallery & Floor Center highly enough! From start to finish, the entire team demonstrated exceptional professionalism, customer service, and attention to detail, making the process of selecting and installing our new carpet an absolute pleasure.
A special thanks to James Cox, who guided us through the different carpet options with expertise and care. He truly understood what we were looking for and made outstanding recommendations that perfectly matched our needs. The carpet we chose feels like walking on clouds—it’s so soft and plush! James's professionalism and knowledge stood out, and we couldn’t be happier with our decision.
We...read full review