About Ulta Beauty
Ulta Beauty is a large US retailer offering a wide range of beauty products from over 500 brands, including high-end and exclusive lines. Customers can choose from over 25,000 products, including vegan, clean ingredient, and cruelty-free options. The store's Conscious Beauty selection prioritizes sustainability and community impact. In addition to shopping, customers can book appointments at The Salon at Ulta Beauty for hair, skin, makeup, and brow services, or simply walk in if stylists are available. Many customers have praised the skilled and friendly stylists, particularly Madison and Samantha C., who have created amazing looks for them. However, some have noted inconsistent staff service, with certain interactions feeling unprofessional, especially when managers addressed staff duties in front of customers. Despite these issues, overall, Ulta Beauty offers a diverse selection of products and services, with varying levels of customer service, and many customers express appreciation for the helpfulness and knowledge of the staff, like Ariel, who provided a refreshing shopping experience.
Genuinely cannot thank Madison enough. She is such an amazing hair stylist and colorist. Let me first preface that I have gotten my hair colored and cut by her many times and have loved it every single time! A few days ago we did my hair and it didn’t quite turn out the way we had anticipated but once I let her know she was so quick to get me in and not make me feel like burden or an annoyance.
When I went back in she definitely killed it and it was exactly how we envisioned it!
In this industry it is very hard to feel like it is okay to speak up if you don’t love it and I genuinely cannot thank her enough for being so sweet and kind!
Ordered some saltair products even though they wrapped it in plastic my shower gel still leaked out. Whoever packages the products they need to make sure the lids are secure before sending it in the mail 😥😭
Got a haircut with my girl Samantha C. The whole experience was amazing. She made my hair look amazing and I felt welcome by the whole staff.
Something I didn’t appreciate was the managers searching on the stylist area and talking to the girls about their cleaning role in front of the customers. That made them (managers) look so unprofessional in my opinion and they made the environment feel tense.
Despite that, all the girls (stylists) were amazing since the very beginning. I will definitely come back with my girl Sam. She definitely knows what she’s doing.