Geek Squad

Dec 2023

BE AWARE of open box phones. Was looking for a Samsung Flip 4 and after searching for a few days, one popped up here in South Sarasota. It was an hour and 15 minutes drive from me but I thought it was worth it, only to find out it was a WASTE of TIME and GAS. The pickup was great. The phone was locked to the previous owner through a Google account. It had 2 previous stickers and mine was the 3rd. I thought something was wrong but being Best Buy and not a private seller what could go wrong? I thought of testing it there but the battery was drained. Took a while to charge. Looks like it keeps on getting return because is UNUSABLE!!!! Called the store and was told to go...read full review

Dec 2023

I went to have my TV fixed. However, I was told they couldn't fix my 42 inch Vizio TV as it was not purchased at Best Buy. This is not advertised on the website nor when you call to arrange an appointment. I took my TV to the store for nothing.

May 2023

It was the absolute worse experience I ever had at Geek Squad. The staff was more concerned about order Chick-fil-A right in front of me, then helping me solve my problem. Which was never solved nor was recommended help offered, beside reformatting my hard drive. I asked if they could do a transfer, to a different hard drive that I just bought at Best Buy. The excuse was "we don't have a USB-C adapter or I could try some other Computer shop down the street". I'll never come back or use Geek Squad again. I'll just go to the computer shop down the street, at least they will value their customers. Thanks for the help.