About Florida Medical Clinic Orlando Health - Family Medicine
Florida Medical Clinic Orlando Health - Family Medicine offers a range of services with several dedicated providers, including Dr. Jasmine Siska and Nikki Rubinstein, PA-C, who receive high praise from patients for their attentiveness and compassionate care. Patients appreciate that these providers listen and take the time to address their concerns, fostering a positive experience during appointments. However, there are notable frustrations with the appointment scheduling and front desk interactions. Many patients report long wait times when calling to make appointments, sometimes exceeding 30 minutes, and express feeling that their calls are an inconvenience to the staff. Additionally, there are suggestions for improving lab availability to better accommodate patients, particularly those who need to fast for medical tests. Some patients have experienced challenges with medical record management, particularly when transitioning between providers, which has led to complications in care continuity. Overall, while the quality of care from the providers is highly valued, improvements in administrative processes and communication at the front desk could enhance the overall patient experience at this clinic.
I started going here because you could get in so quickly after just over a year now they are booking several months out. And the receptionist is horrible. She is moody and snippy every single time I call or go in. Front Desk is the face of your business and first impression and she’s always so nasty and rude. These 2 things combined might be time to start looking for another doctor. Sucks because I love the doctor!!!!
The providers are very good here. However, when it comes to calling and making an appointment or talking to any of the ladies in the front desk, it seems to be an issue. I called to make an appointment and unfortunately had to wait over 30 minutes for someone just to answer the phone and when they do it almost feels like an inconvenience that you’re calling. I do understand they probably are busy however the attitude feels very hostile.
I've been with Dr Jasmine Siska for a few years now and she is one of the very few who listens rather than talk at you. I appreciate her kindness and willingness to go above and beyond for her patients! Thank you, Jasmine! Nancy is great also when I see her if Jasmine's off or booked up.