This place does have the worst customer service. I’m not even sure how they stay open. The customer service I just got was very poor. I’m not sure what else to say but if you can get your supplies else where I suggest doing so.
May 2018
This company is an absolute joke. I'm not sure how much they pay the doctors to have them refer their patients to this company but it must be a lot. The people responsible for getting your equipment do not care about you or your sleep. I called and reported that my cpap machine broke and was told Lamonica would get right back to me. 5 days later still no phone call. It took me calling the corporate office and demanding they send me a machine overnight. Now 6 months later I am waiting on a new mask and Lamonica told my wife that she would be shipping the mask out urgent. Would you believe that 6 days later and Lamonica told us "oh well I didn't ship the... read full review
May 2018
Horrible horrible company! Customer service is abusive and rude. They actually began attempting to bill me directly without going through my insurance! Had my insurance on the phone and billing refused to talk to us. Shady company!
This place does have the worst customer service. I’m not even sure how they stay open. The customer service I just got was very poor. I’m not sure what else to say but if you can get your supplies else where I suggest doing so.
This company is an absolute joke. I'm not sure how much they pay the doctors to have them refer their patients to this company but it must be a lot. The people responsible for getting your equipment do not care about you or your sleep. I called and reported that my cpap machine broke and was told Lamonica would get right back to me. 5 days later still no phone call. It took me calling the corporate office and demanding they send me a machine overnight. Now 6 months later I am waiting on a new mask and Lamonica told my wife that she would be shipping the mask out urgent. Would you believe that 6 days later and Lamonica told us "oh well I didn't ship the... read full review
Horrible horrible company! Customer service is abusive and rude. They actually began attempting to bill me directly without going through my insurance! Had my insurance on the phone and billing refused to talk to us. Shady company!