33 East Glenwood Avenue, Smyrna
Thu 9:30AM - 7PM
4.2
★★★★☆
66 reviews
“As someone who was actually in the salon when this happened, I wanted to share what I witnessed because I don't think this review accurately reflects what occurred.
I've been a customer here for over 8 years, and Trina and her staff have always been kind, professional, and incredibly accommodating. From what I observed, no one spoke to the salon when the call came in saying the customer would be late and she arrived later than she said she would when Trina called to ask where she was. When the customer arrived, Trina was polite and explained that they would begin the first service and do their best to fit in the second service as soon as possible. She was calm and professional throughout the interaction.
Unfortunately, the customer came in already upset and looking for an argument, which made the situation much more difficult than it needed to be.
As a longtime client, I can honestly say this salon goes above and beyond for its customers. They work hard to accommodate schedule changes whenever they can, while also respecting the appointments of other clients. I hope anyone reading the reviews considers the experiences of those of us who have supported this small business for years. They have earned my trust and continued business, and I highly recommend them.”
