Reviews for Family Heating & Cooling
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards open to all
Ratings
Google: 4.2/5
Facebook: 4.6/5
Nextdoor: 20 ❤️Map & Location
11 Hardy Rd, New Castle
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Family Heating & Cooling is highly recommended for their excellent service and professionalism. Customers have praised the company for quick responses, such as same-day visits for emergencies like heating issues. They offer honest pricing, often much lower than competitors, and their technicians quickly identify and resolve problems. The staff is described as friendly and caring, making clients feel confident in their work. With a strong reputation for trustworthiness, many customers plan to return for future services. Customers have found the scheduling process to be extremely quick and easy. The technicians are thorough and take the time to explain the problem and make recommendations. All staff are described as very friendly and polite, and customers are excited to make them their number one service provider. The company has also been praised for their ability to save customers money. One customer had a different company quote them $1,300 to fix some wiring, but Family Heating & Cooling was able to resolve the issue in just 10 minutes. Another customer had their air conditioner stop working, causing their house to reach 82 degrees, but the technician, Matt, was able to resolve the issue within 20 minutes by replacing the capacitor. Recently, Family Heating & Cooling was found through AHS for AC unit replacement. Heather answered all questions, and Dom and Jack did a fabulous job. Customers are truly grateful and can breathe in the house again. First experiences have been excellent, with Dominick being professional and methodical in system checks. Family Heating & Cooling checks all the boxes as a dependable and fully capable service company, with Dominick an example of their high standard of care and competence. They called right away and came on the date scheduled and on time, with no hassle. Customers would use them again.