Dr. Audrey Adkins, VMD

Jul 2024

I called to get information of end of life care for my 17 year old cat who has been ill for sometime, it has been difficult and emotional to make the decision to take the steps to keep him from suffering any longer. After many tears I made the call to Haven Lake to schedule an appointment. When I called the man who answered the phone was very smug, he asked for the name on the account and when I told him we have not been seen in the office his reply was "I'm sorry, we don't do that here. We can't help you". The website clearly states that end of life care is a service offered at that "Animal Hospital" and even notes the sensitivity their staff offers in this very hard position. I felt very dismissed by the employee and he has made this process all the more difficult with his lack of compassion. I can't speak on the care that the vet's offer but I can say the staff needs training on compassion and basic human decency.

Nov 2023

I went there for the first time last week for a biopsy and the dog has loose stools and small amount of blood at the end it seems like from pushing harder. I met the most rude obnoxious vet ever. Because I never used flea meds she would not even speak to me. I have owned dogs for 40 years, lived up north until 6 weeks ago and have never had a flea. She then told me I was not a good fit for their office and would not answer any questions for me $250 later. She also told me my dog had horrible skin to which I said she is finally looking alot better and as I tried to explain what happend this past year she walked out of the room saying I was not a good fit for their office and never came back to speak to me, She had a vet tec come in and tell me there was no cancer in the sample she took. I called there today to say the loose stools and blood were not any better and although I asked not to have the same vet again she called me back saying I am not a fit for their office She has refused to give me another pack of the meds. I said you would not even let me answer a question and she said your right I was frustrated and not listening to you. I was told by the person who answered the phone that she is the owner People in town tell me she is not but I am not able to talk to the owner The vet I saw obviously cares more about $$ than animals when she would let one bleed and possible dehydrate.

Nov 2023

The vets are great. The front staff are unfriendly and always seem like you are an inconvenience for them. To get them to loosen up and smile is very difficult. They make you feel like a second class citizen. I do like the vets though. I wish they'd fire their front desk personnel or find out which ones are the bad apples and send them on their way. Then the whole experience would be great. Been going to them for a few years now. It's always the same.