About American Finance L.L.C.
American Finance L.L.C. is a financial services company that has received mixed reviews from its customers. While some customers have praised the company's helpful and professional staff, such as Besty and Samatha, others have expressed frustration with the constant calls from agents and the way they are sometimes treated, feeling like they are being harassed. Despite these concerns, the company appears to be meeting the financial needs of its customers, with one reviewer stating that they were "relieved" and "very pleased" after speaking with Katie. Overall, the reviews suggest that American Finance L.L.C. provides a range of financial services, with varying levels of customer satisfaction. Recent reviews highlight the excellent customer service provided by staff members like Stephanie, who was patient and thorough in explaining everything, ensuring customers understood their options. Nicole from American Finance has also been praised for her willingness to help and her outstanding service, often working with customers to accommodate late payments. Michael Hammon has been described as absolutely fantastic, consistently working diligently to meet customer needs through honest communication. Customers appreciate the helpfulness, patience, and dedication of the staff, making American Finance L.L.C. a place where clients feel supported and valued.
I wanna give a BIG SHOUTOUT to Betsy has done nothing but help me out and every way she has done nothing but been there for since I became a finance customer she’s sweet as ever listen to your problems and understand me I’m in a bumpy road right now but she has done nothing but talk to me make me calm & everything she is like one of the best workers I’ve talked to in there the only one she needs a raise or something employee of the month Lorna know I really wish she was one of my family members she’s is sweet
First I want to give a BIG THANKS to Ms Betsy for all her hard work and dedication, she gave me an outstanding experience with American Finance, and I can confidently say her/their service went far above and beyond my expectations.
Shortly after financing my vehicle, I was faced with a major repair costing over $3,000—something no one anticipates so soon. Despite this, the team at American Finance stepped in and truly made a difference. They didn’t just treat me like an account; they treated me like a person who needed help.
Their communication was exceptional. Every time I called, they answered or returned my calls promptly, showing consistency and...read full review
Amazing company and amazing working very special and helpful group of people especially Nicole. She was very professional and took the time to explain everything so I understood my options. She made the whole process smooth and easy and I really appreciated that. It is not easy to find people who actually care about helping you but they really do there especially her and it’s very refreshing go to American finance I wouldn’t recommend anyone else