About Lumber Liquidators
LL Flooring in Dover is a one-stop shop for all your flooring needs. With a wide range of options, including carpet, vinyl, waterproof, wood, laminate, and tile, they have Every Step Covered™. Customers can browse 400+ high-quality floors, use online tools, or work directly with the team of flooring experts. The store also offers installation services and matching moldings and accessories. Reviewers praise the exceptional customer service, with associates described as friendly, accommodating, and helpful. The prices are also noted to be better than big-box stores. Whether you're starting a new project or need assistance, LL Flooring in Dover is here to make finding the perfect floor a seamless experience.
I ordered oak flooring online and had it shipped to this store. The store was very clean and I was greeted right away by a polite employee right away. Maranda the store manager came in a few minutes later and was very friendly and professional. She had also called and emailed me when my floor came in and was very accommodating and knowledgeable. She showed me the flooring I purchased (love it) and repackaged and re palletized the load so it fit in my truck. Loaded in my truck which was a tight challenge but Maranda had me on my way in no time and made sure I had everything I needed. Great experience, great prices, great service. Thanks Brandon Chinn from Inside Sales...read full review
Everywhere I go, it's always the customer service for me. Working with John at Lumber Liquidators in Dover, DE made my First Floor buying experience great! First visit, I was just browsing. He greeted me, got an idea for what I was looking for, explained things to me & assisted when needed. He was friendly, knowledgeable, and honest. I really like that I did not feel pushed or pressured. 2nd Visit same John. He remembered me, what I was looking for, everything. I ended up finding the most beautiful floor for my new office space here!
This store deserves a 5 star for its customer obsession. I called them to check on a specific flooring I was looking for. They didnt have it in store but since I was on tight schedule, they offered to search in nearby stores. Within a day they shared the details and I was able to place the order. Very few people take this much pain today to help their customers. Thank you for your amazing service!!!