UpperCrust Laundry (NO drop offs from clients! We pick up and drop off)

Nov 2022

Used once after recommendation from a friend. Gregory was excellent with communication. When I got the email of date and time with return, the date was wrong (said January 1 and it was mid November) and with no time. No contact from anyone when my items were actually dropped off, and among my items returned were two socks that were not ours. I tried to call the number onThe website, left a VM and over 1 week later no return call. Again Gregory kind and replied to text and apologized. I thought I'd give one more try out of desperation due to a broken washer. I went on their website and chose the date and times offered on their website, and my request was declined for reason...read full review

Oct 2022

Had several good experiences with the company (and I should note the clothes were always well-cleaned) prior to this last one. Unfortunately, the unprofessional approach of the company during our last interaction led to a splitting of ways. I had scheduled a laundry pick-up for the next day at 12 pm the night before, and that appointment was confirmed/accepted early the morning of the scheduled pick-up. Fast forward to 2 pm, and I happen to walk by my door and see my clothes still sitting outside. I immediately called the company, and left a message, querying why my clothing had not picked up. Over two hours later, I received a text (not a call), explaining that the company...read full review

Sep 2021

Our washer broke and after handwashing a load, we decided it'd be more convenient to try a laundry service and was pleasantly surprised with this service. The low reviews really do a disservice and seems like it was the client's fault for not picking up their phone. As long as you pick up their calls, I really don't see where the service can go wrong. When they came to pick up the laundry, they called an hour early to let them know they were on their way, sometime between 12-1 and they came around 1. Three days later, they called 90 min in advance to give their ETA. The clothes came back in clear bags, nicely folded, smelling clean. If I had to come up with a complaint,...read full review