About Massage Envy
Massage Envy offers a variety of wellness services, including massage, skin care, and total body stretch. Many customers are satisfied with their experiences, highlighting the exceptional service from the staff. The therapists, such as Kimberly and Tatyana, are praised for their professionalism, friendliness, and ability to address the clients' needs. The front desk staff also contribute to the positive experience. However, some areas for improvement have been noted, such as the tipping system being unclear, which can lead to confusion about expected gratuity. Additionally, a customer mentioned a less engaging experience with a therapist, pointing out a lack of friendliness and curiosity during the session. Overall, Massage Envy is appreciated for its quality services and dedicated staff. With attention to customer service details and clarity in pricing, the overall experience could be further enhanced.
Second time visiting this location and it still hasn’t disappointed! The staff is always so friendly, and Andrew is an absolute sweetheart. Definitely recommend stopping by this location!
Total afternoon of pampering with a massage by Tiffany which is up there among the best massages I’ve had. Then facial by Dianne that left me glowing. Can’t forget the personable Andrew at the desk who helped change my reservations at the last moment and did it with a big smile. All around great afternoon.
I’ve tried a few of the different Massage Envy locations in the DMV and this is by far the best one. The ladies at the front desk were super engaging and kind, and clearly care about the experience of their customers. And Kimberly gave me the best massage I’ve had yet in the area! She listened to me and more importantly listened to my body. If something needed extra work she talked to me about it. I have already booked my next appointment with her!