About New England Veterinary Center & Cancer Center
New England Veterinary Center & Cancer Care is a 24/7 full-service animal hospital that offers comprehensive medical services for cats and dogs in Windsor and the surrounding areas. From preventive care and specialty surgery to oncological services, their broad and varied service offerings can meet all of your pet's health needs in one place. The staff is very caring and compassionate, providing quality, professional care with a compassionate touch. They proudly serve communities throughout Hartford County, Western Massachusetts, and beyond. The veterinary hospital has an emergency walk-in department and has been praised for their prompt and reasonable care during emergencies. Customers have shared their positive experiences with the hospital's thorough and attentive treatment of their pets, even during challenging health situations. One customer noted how a staff member, Christina, showed exceptional kindness and patience during a difficult time, listening carefully and providing much-needed compassion. Another praised the staff for their support during a pet’s cremation, highlighting their caring attitude. Additionally, the hospital was appreciated for their quick and effective treatment of a dog with a bleeding ear wound, making it clear that they are committed to providing excellent care in urgent situations.
Took my cat in for an eye a jury with my spouse. When we got there we were told that it will take a three to four hour wait and that we were not allowed to leave and will not be let back in if we do. I found this ridiculous, but for my injured animal we made due. My spouse and I came directly from work and because we were busy did not have anything to eat all day. They took our animal and left us in a small stuffy room with the most two uncomfortable chairs. We thought since we were in a room the vet would see us early and we waited four hours with no notice from anybody after. I finally left the room and asked if they had a vending machine to reception. I was told no,...read full review
Dr. Jose Oyola Morales was a very caring and capable provider when I brought my beloved cat into the ER. I was grateful for his compassion when the time came to say goodbye to my little one, and he was empathetic throughout the process. The techs involved were also very kind. It was a peaceful goodbye.
I am only removing one star for the quality control process with the cremation — the first thing I saw inside the Ziploc bag containing her ashes was what appeared to potentially be a stray metal/wire bristle, possibly from some type of broom or brush used during the process. I do think this should have been easy to see and remove before it got to me, but maybe...read full review
New England Vet Center provided the best ER care for our two dogs, both of whom had pneumonia. They received around the clock care, we received consistent communications from our vet, and while one passed away from a bad case, the other is surviving and doing well at home (Dr. Lynch is great!). It's awful to wait knowing your pet is at the ER, but we are so grateful for the care, compassion, kindness and attention we received. Dr. Lynch answered all of our questions and we are so grateful to have Scout back home. Thanks New England Vet Center!