Thermo King Northeast is a trusted and reliable business that provides exceptional service to customers. With a team of expert technicians, including Matt, who is knowledgeable and transparent, customers can trust that their issues will be diagnosed and resolved quickly. The front staff, including John and Susan, is also outstanding, providing helpful assistance to customers. They have been known to go above and beyond to ensure customer satisfaction. For instance, one customer experienced a major issue with their head gasket and found the repair was completed quickly and fairly priced. Trustworthy and serious about their work, the team at Thermo King Northeast is dedicated to getting customers back on the road efficiently. They offer a complete line of genuine and competitive parts, ensuring that customers can rely on them to meet all their needs. The support extends beyond just repairs, as shown by Matt’s commitment to assisting customers even after hours, proving that the team genuinely cares about their clients.
I showed up this morning when they opened without an appointment needing my APU fixed. They were down 2 techs and told me it could be all day before they could get to me. So I signed in and waited. They got me in within a few hours and took care of me. I so appreciate all they did on a work in. Great staff and great technicians. Matt was hands on telling me what was wrong and what he was doing to fix it. Oh and it was Matt W. Apparently there are 2 Matt’s here. Big thumbs up.
After having multiple ThermoKing locations tell us they couldn't fix or they didn't have the parts and couldn't order them fast enough, this location came through! They were incredibly friendly, understanding, and fast. I'm grateful they took care of us and we're back in order!
Amazing costumer service, from the office staff to the technicians. They fixed our APU.
We got there around 10 in the morning and they did have a wait since we didn’t have an appointment. They were really busy which we understand since it’s the middle of summer.
They have a waiting area which is nice and they let us wait in there with our two cats.
By the time they where able to get to our truck it was pretty late (4pm) and they where gonna close soon (5pm) we where told that they would have to fix it till the next day since it was about a 2.5 hour job. Which is fine, but another night without cooling in the truck is rough.
A few minutes goes by and a very nice lady… read full review
548 Spring St, Windsor Locks, CT 06096
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