Nail Factory is a welcoming salon known for its skilled technicians and attentive staff. Customers appreciate the great massage services, impressive nail designs, and the long-lasting quality of their dip nails. The salon offers a wide selection of brands and colors, making it a favorite for many. The setup is cute and unique, but some clients note that there are no massage chairs and no jets in the foot massage tubs, which they find missing for a more relaxing experience. Despite this, the salon provides a relaxing environment with spa music playing and privacy walls. All tools are either new or sterilized, and disposable liners are used for hygiene. The staff is gracious, and manicures and pedicures are performed with great care. Customers consistently praise the outstanding customer service, with Amber, Jessie, and Leon being highlighted as exceptional technicians. Many clients have had positive experiences with the powder gel, which they say lasts for up to 3 weeks without chipping. The salon is also commended for its clean and calm environment, as well as the technicians' focus on nail health and customer education.
First time at Nail Factory and possibly the best nail appointment I’ve ever had—Lin is amazing. She was done in under an hour and so careful. I got builder gel and my nails look completely natural: smooth, glossy, and perfectly shaped. No bulk, just effortless elegance. I’m obsessed.
I have been going to the nail factory for almost 7 years, and I can’t and won’t go anywhere else. Even after moving out of the area last year, I now drive an hour to see them.. as their service, products, technical abilities and skill are simply unmatched. This is not your basic nail salon - it’s a total experience from start to finish. They truly are artists, only using the best products, my nails have never been healthier or looked better! Not only that, but they treat each client with the utmost care, and nothing is rushed. I can’t say enough good things I will be a client for life.
The Nail Factory is consistently consistent. Amber and her team are masters at their craft. They are up on the latest trend and have yet to disappoint! I often show up with pictures of a new “art” I’d like to try. Not only do their nail the artwork, they’ve even mixed and matched colored to get the “art” just so. You can tell they take pride in what they do and it’s just one of the many reasons I come back. Amber and her team are on time with appointments, take their time once you’re in their seat and never try to upsell or push any other services. Amber strives to make sure you feel welcomed greeting you by name, offering drinks and even crafting beautiful… read full review
The Market Place Shopping Center, 391 Post Road East, Westport, CT 06880
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