Dr. Jeffrey Oberman

Dec 2023

I have to say that Dr. Oberman's practice where he currently works is the worst operation I have ever experienced. Accompanying my wife for her follow up visit after her procedure which took place last year, our appointment time was completely ignored by his office. After waiting an hour without anyone contacting us, we asked the receptionist for information as to why there was such a delay. No information was provided. Returning to the waiting area wondering what to do, the doctor was leaving one of his patients on the way to his next one and I learned from him that he scheduled his patient office visits in groups for a given time and then asks them to wait for him to find the time to actually see them. Basically overbooking a time slot to conform to his treatment methods. This is totally disrespectful to his patients who expect his individual attention and treatment and ignores the specific circumstances of each patient's requirements. For anyone who reads this, please consider other optometrists if you can. Since this guy joined the ReFocus group a few years ago , his patient performance rating has plummeted and my wife and I are so disappointed, wishing that we had other options following her procedure performed by him a year ago.

Sep 2022

First of all, this review is not about Dr. Oberman, it is about MYEYEDR. and specifically DAWN the office manager at the Westport location. I made an appointment with them just because they were in network and a routine eye exam had a $0 copay. Upon check in, I was immediately explained about a $44 upcharge for photos of my eyes, instead of dilation. I approved. After my exam, in which additional questions I had about my eye health were denied because it would have to be a separate, medical appointment, from my routine exam. No problem. This is where the confusion began. When I came out to order my contact lenses that they prescribed, I was told that they did not have the contacts that THEY prescribed, in their system, so I would have to pay $145 for the exam. I explained that I had a $0 copay with my insurance, and I refused to pay. I was told that if I did not order from them TODAY, that I would be responsible for payment. I was told that I had no choice or options. I asked if I could order a different lense that WAS in there system and was told that I would have to wait for that answer. I asked DAWN (office manager that I was dealing with) to call me with the answer as I had other errands to run. She insisted that I pay first while awaiting the answer to an option that was available, but was told wasn't. DAWN told me to sit down and wait, that she had "other things to do". This is where I made the unfortunate mistake in frustration, of using a bad word in asking what she had to do more importantly than helping a customer? There was one older man that was already checked in and waiting to go back, but no one else at the front desk where I was.I called my insurance company immediately and spoke with a representative that said to just submit the mailed bill to them and payment would be sent to MYEYEDR. Simple.The point of my review is how rude and unwilling to help with an insurance matter (which is not my strongest skill) between MYEYEDR. and the insurance company, DAWN was. She was very condescending, smug, and argumentative with a customer that was just weak and confused regarding insurance. BEWARE of trying to save a couple of bucks and sacrificing basic customer service guidelines. DO NOT GO TO MYEYEDR. in Westport.*UPDATE TO FOLLOW*