About Torrington Ford
Torrington Ford is a dealership that provides a range of services to meet customers' automotive needs. With a certified, knowledgeable, and professional staff, the dealership aims to deliver a seamless experience for buyers and owners. The sales department offers new, pre-owned, and certified pre-owned vehicles, while the parts department supplies Ford parts, and the service department keeps vehicles in excellent condition. The dealership also features a professional autobody shop with 85 years of combined experience. Reviewers frequently highlight the dealership's excellent customer service, emphasizing staff members who are friendly, patient, and helpful. Bob Nichols has received particular praise for making the buying process easy and enjoyable. Customers appreciate the fair pricing and the absence of upsells or unnecessary service recommendations. Many have noted that the process is efficient and transparent, with no hidden fees. Overall, Torrington Ford strives to provide a positive experience for customers, with many returning to purchase multiple vehicles and recommending the dealership for future car purchases.
I recently took my Aviator in for a recall and warranty issue. They were great. They took care of everything and get the car back quickly. Great service. Their front desk staff is so nice as well.
My wife brought our vehicle here for service with our young son in tow. The staff were welcoming and provided our son with toys and a balloon to play with. Great people here, I recommend Torrington Ford.
Kayla is an excellent Service Writer and certainly deserves a position with increased managerial responsibilities. While waiting for repairs on my Lincoln, I watched her handle adversity with ease and overcome customer objections that most wouldn't be able to. Thanks for the quality service, superior communication and hat tip to the service techs and mechanics team as well.