Installed a frost free valve for me and in 24 months it began to leak severely. I called and they would not honor their installation, despite telling me the valve should last 10-15 years. At $444.00 for the installation I was not about to bring them out again to pay for terrible service. Called one of their competitors who came out and discovered teflon tape was stuffed in the vacuum breaker which eventually wore out and resulted in the failure. So they noticed it was faulty at install, patched it up instead of putting a new valve in, and not only took my money but wanted to charge me AGAIN once it failed. If integrity, accountability, and good customer service are important... read full review
May 2024
I am completely fed up with Solvit Home Services ever since they were acquired by HARP. I had a central air system installed 3.5 years ago and have had a number of issues with it. Lemon law? HA.
Trying to get an update or a status from their representatives is impossible…I never get a call back when they tell me they will, and I have to chase down a status and call them repeatedly, only to be told “we don’t have an update, but we’ll call you back.”
Their appointment scheduling leaves much to be desired. I had an appointment scheduled one evening between 6-10PM. My appointment was confirmed via text, but I never got a phone call from their dispatch to tell... read full review
February 2023
Terrible customer service. Individual technicians I have worked with are polite, knowledgeable and professional. However, the company has frustrating technical support policies that make booking services and getting phone support very difficult. Their billing and pricing is also confusing and random.
Installed a frost free valve for me and in 24 months it began to leak severely. I called and they would not honor their installation, despite telling me the valve should last 10-15 years. At $444.00 for the installation I was not about to bring them out again to pay for terrible service. Called one of their competitors who came out and discovered teflon tape was stuffed in the vacuum breaker which eventually wore out and resulted in the failure. So they noticed it was faulty at install, patched it up instead of putting a new valve in, and not only took my money but wanted to charge me AGAIN once it failed. If integrity, accountability, and good customer service are important... read full review
I am completely fed up with Solvit Home Services ever since they were acquired by HARP. I had a central air system installed 3.5 years ago and have had a number of issues with it. Lemon law? HA. Trying to get an update or a status from their representatives is impossible…I never get a call back when they tell me they will, and I have to chase down a status and call them repeatedly, only to be told “we don’t have an update, but we’ll call you back.” Their appointment scheduling leaves much to be desired. I had an appointment scheduled one evening between 6-10PM. My appointment was confirmed via text, but I never got a phone call from their dispatch to tell... read full review
Terrible customer service. Individual technicians I have worked with are polite, knowledgeable and professional. However, the company has frustrating technical support policies that make booking services and getting phone support very difficult. Their billing and pricing is also confusing and random.