Soundview Medical Associates

Soundview Medical Associates is a healthcare practice that has served the community for many years. Patients generally appreciate the caring and competent medical team, including doctors, nurses, and PAs, who are described as kind, compassionate, and helpful. The staff is known for providing useful advice and quick assistance, with some praising specific personnel for their dedication and efficiency. The medical services, including blood tests, are often smooth and result in prompt communication, with results typically available online the next day. However, the practice faces challenges in its administrative and communication systems. Patients have expressed frustration with the front desk, citing issues such as difficulty obtaining forms, unfriendliness, and poor setup, which affects privacy and overall experience. Contacting staff or making appointments can be a hassle, with some reports of long wait times and unreturned calls. One staff member responsible for scheduling has been highlighted as a problematic point, with concerns about her responsiveness and inability to follow requests. Patients also note that the practice is moving to a new location, which is expected to improve the experience. Overall, while the medical care and provider quality are highly valued, improvements in administrative processes and communication systems are needed to enhance patient satisfaction.