Reviews for Sono Academy
Write a reviewHours
Monday: 9:30AM - 4PM
Tuesday: ClosedWednesday: 9:30AM - 4PM
Thursday: ClosedFriday: ClosedSaturday: ClosedSunday: Closed
Tips
by appointment only accepts credit cards good for kids street parking wheelchair accessible
Ratings
Google: 4/5
Facebook: 4.6/5Map & Location
108 Washington St, Norwalk
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money thirsty people. i’ve been in contact for months to go to this school and they randomly gave my spot away as i showed up for shadow and down payment. students were super nice and owner is the only competent individual actually teaching and working there but seems unaware how terrible this receptionist is. thanks for the free cut and blow out tho 🤭
The older woman who seems to run things is shockingly rude. Would never go back for that reason alone. Too bad …because she is training a lot of young girls.I hope they do not follow her example.
I've been coming here for years but after these last two visits I will never come back. At the first I came in excited to finally do a bigger chop and get a new look. After asking a specific length, I was told that they would cut it down but not that short and see how I felt which I didn't love but I said okay I guess. After it was cut, as expected, I asked for it to be cut shorter since the length they chose to do was not long enough and was told that it would be cut after it was styled. It was like she wanted me to see it so that I could just say yes after it was blow dried. After she blow dried it I asked for it to be cut shorter as I had originally requested and was given an attitude. She cut it again but it still wasn't as short as I had asked so I told her AGAIN. It made me uncomfortable because I didn't want to be a pain but at the same time as a paying customer I felt that I should get to choose what I would be happy with and it was not being cut the length that I wanted. Eventually, I finally asked her to cut it shorter for the last time and to which she audibly complained to her boss about having to cut it multiple times in front of me. I asked for half inch and my hair was cut from about shoulder length to chin length - I went home in tears. Now this time. I've come here for color before and the services have been great. This time I came in for a full dye (specifically) and asked for blonde and was told that it would not be as light as my reference in one visit as my hair was too dark. Understandable. But what I am bothered by is the fact that I specifically said multiple times that I did not want brown hair and even said that if it was going to be brown I would do another color. The teacher suggested brown instead and I was told to think on it. I said that I did not want to do brown and asked for it to be as light as possible. Was told that it might possibly be a darker ashy blonde or medium blonde. When all was said and done my hair is now uneven - various shades of brown with blonde highlights (I never asked for highlights and specifically said I wanted a full dye). On top of that my roots were left completely black and it looks like the color is already growing out (pic) like what is that ??? And it wasn't cheap. I was met with shock when I said I did not like it and had to pay as nothing would be done. Completely ridiculous I would never go back and much less recommend.