Fausto's Auto Body and Repairs is a trusted and professional car repair shop known for quick, quality service at reasonable prices. Customers appreciate the fair pricing and the willingness of the staff, especially Tom, to help find used parts to reduce costs. The shop often goes the extra mile, offering touch-ups, oil changes, and even water, snacks, and chargers while waiting. Many customers have had positive experiences with the team, describing them as accommodating and friendly. Fausto's is also praised for providing loaner cars for repairs, making the process more convenient. While one customer noted difficulty reaching the shop by phone due to a full mailbox, overall, the reputation is excellent. People recommend Fausto's Auto Body for major repairs and routine maintenance, trusting their professionalism and affordability. It is a place where customers feel valued and confident that their car needs will be handled well.
This was my first time buying a car and Xavier made the whole experience incredibly smooth. He was patient, super helpful, and made sure I understood every step. Since purchasing, he’s continued to be nothing but accommodating anytime I’ve needed anything. Truly outstanding customer service — thank you, Xavier!
A great experience. Someone took an illegal turn in front of me and cause damage to the front of my truck. Faustos was easy to deal with and very convenient. The results were great.
We recently purchased a vehicle from Faustos Auto Body and Repairs and had an excellent experience from beginning to end. Everyone we interacted with was knowledgeable, professional, helpful, and extremely polite. The level of customer service and communication throughout the entire experience was exceptional.
I especially want to mention Xavier, who was an absolute pleasure to work with. He was professional, responsive, accommodating, and genuinely seemed to care that we were happy with our experience. I was also very impressed by the way Faustos stands behind the vehicles they sell and their commitment to excellent customer service.
It’s refreshing to deal with… read full review
12 Bridge Street, New Milford, CT 06776
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