Starling Physicians Eye Center

Oct 2024

I am very disappointed with Starling Eye Physicians in New Britain. This is the second pair of sunglasses I’ve purchased from them in less than two years that has appeared to be defective. Their only explanation for the damage is that I used them while on the ocean.To make matters worse, they work with a lab that does not stand behind its product, even after less than a year. Despite purchasing a protection plan, once you’ve used the warranty, you’re stuck with the same inferior product. I expected better quality and service from a business that heavily upsells its protection plan.

Feb 2024

Don’t come here if you are buying glasses online as they do not measure PD (pupil distance). They center their care more around surgical patients. Apparently they don’t think it’s practical to invest in the equipment to measure PD. That was the response I received from the manager April.. she claimed that most ophthalmologists don’t have this equipment; although my exam a year prior was at UConn, & my PD was listed on my prescription. The tech was great, but what’s the point of an exam if I can’t use my eye glass prescription online. It’s 2024.

Jan 2021

Quick and painless eye exam. Good COVID procedures in place (temperature checks, sanitizing). Biggest complaint is that the ophthalmology department was hard to find; I had to call them to find out which building.