Starling Physicians Eye Center

Apr 2024

Does not call to tell you your appointment has been changed, rather sends a letter in the mail that gets to you too late. I called the first time and got immediate attitude, was also told my appointment would be at one time and then received ANOTHER letter in the mail saying they changed my appointment again. The time on the letter was not the same as I was told. Inconsistent and inconvenient since I have to request to leave work early or go in late to make the appointment. Go to call them to ask for phone calls rather than letters and see why they keep pushing appointments out and get sent to voicemail. Website says they're open 8-5pm. Phone says 8:30-5. But automated...read full review

Feb 2024

First time here and the last time. Employees are uncaring and rush you through without regards to the time it takes to get glasses and improper fitting whenever they do arrive. In all my 60 years,this is the worse optical store I've ever been too! Plus they charged me for thin light weight lenses and these lenses are thick as my.old ones.Disgusting and horrible business!!! I do not recommend this place at all!!!

Feb 2024

Don’t come here if you are buying glasses online as they do not measure PD (pupil distance). They center their care more around surgical patients. Apparently they don’t think it’s practical to invest in the equipment to measure PD. That was the response I received from the manager April.. she claimed that most ophthalmologists don’t have this equipment; although my exam a year prior was at UConn, & my PD was listed on my prescription. The tech was great, but what’s the point of an exam if I can’t use my eye glass prescription online. It’s 2024.