About Rotech
Rotech is a business dedicated to working with healthcare professionals and assisting individuals in managing their health and medical treatment at home. They offer a variety of home medical equipment and services, including respiratory devices, home oxygen, PAP therapy and supplies, wound care, airway clearance therapy, and other home medical equipment. The staff at Rotech are known for their helpfulness and dedication to their clients. One client had a positive experience with the office when dealing with their doctor's office to get the necessary information for a CPAP machine. They found the staff to be helpful and good at handling insurance issues, despite their hands being tied in that area. The client also appreciated the quick turnaround time for sending out necessary equipment. Another client had a great experience at the Rotech location in Middletown. They spoke with Rachel and Traci prior to their visit and found them to be helpful in assisting them. When they arrived, they were fitted with their CPAP machine and mask by Sarah, who was also described as wonderful and great. The client was impressed with the assistance from all three ladies and appreciated the follow-up call from Rachel to check on any problems or concerns with the new machine. In summary, Rotech is a business that provides home medical equipment and services, with a focus on helpfulness and dedication to their clients. The staff are known for their assistance in handling insurance issues, quick turnaround time for sending out equipment, and attentiveness to clients' needs both during the fitting process and after.
If you or your patients purchase medical equipment from this company be sure to make sure that it is new and not used equipment and do so before having a patient test the equipment. In particular it is extremely dangerous for a company like this to sell used respiratory equipment as new without even cleaning the equipment after the last patient(s) used it.
Edit in response to Rotech: You were reported to the FDA when the incident occured.
Their customer service sucks and they do not help you AT ALL!!!!! I work in CS and if I told my customers that I needed a picture of the item the ROTECH sent in error in order for me to return the item- which you would clearly see what it is when i returned it, I would be written up! They're are basically calling me a liar and now instead of wasting 20 mins of my time- I had to go to, take a picture and now try to get that picture to then just to get an RMA smh all I Fing needed was a heated tube- they sent me a bottom half ONLY to a chamber that doesn't even go to my machine- what a freaking mess & hassle and all I kept her from Lindsey was- this is my job and ROTECH...read full review
Ever heard of a healthcare company that you cannot call and cannot email? Welcome to Rotech Rotten! After 45 minutes on hold, I couldn't even leave a message, just a callback number. Sometimes someone calls you back, sometimes not. So I missed the callback and spent another 47 minutes on hold, only to get a recording which told me that they were closed. I guess they just took off 15 minutes early, given their posted hours. I finally left a voicemail by using the medical professionals mailbox. Apparently RR takes calls only to get more referrals; it's clear that they don't want to deal with patients (except to bill insurance quarterly for the rest of our lives). Huge racket....read full review